Privacy Policy
Last updated: 21-06-2026
This Privacy Policy explains how Kickass.health collects, uses, stores, shares and protects personal information.
Kickass.health is an online health, fitness, nutrition and lifestyle coaching brand based in the United Kingdom. We are not currently registered as a limited company. For the purpose of data protection law, Kickass.health is the controller of the personal information described in this Privacy Policy.
If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:
Email: hello@kickass.health
Website: kickass.health
We do not currently publish a business address because our services are provided online.
1. Who this Privacy Policy applies to
This Privacy Policy applies to people who:
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visit our website;
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complete our online questionnaire;
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contact us by email, WhatsApp, phone, social media, or other communication channels;
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enquire about our services;
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become clients;
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receive coaching, nutrition, training, lifestyle, habit, supplement, check-in, call, or WhatsApp support from us;
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buy or access our current or future services, digital products, resources, or programmes;
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give consent for testimonials, progress photos, reviews, or case studies;
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interact with our advertising, social media pages, or marketing content.
2. The types of personal information we collect
The information we collect depends on how you interact with us.
Contact and identity information
We may collect:
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first name;
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last name;
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email address;
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phone number;
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country dial code;
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preferred contact method;
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how you heard about us;
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messages or enquiries you send to us.
Goal, body and fitness information
Through our questionnaire, coaching process, check-ins, or client communication, we may collect information such as:
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primary goal;
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age;
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sex;
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height;
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weight;
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target weight;
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waist measurement, where provided;
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current physique;
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clothing size or target clothing size;
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training experience;
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preferred exercise methods;
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time available for exercise;
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activity levels;
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job activity level;
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work type;
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current exercise limitations;
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exercise preferences;
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fitness, strength, muscle-building, weight-loss, weight-gain, body-composition, health, and lifestyle goals.
Nutrition, diet and supplement information
We may collect:
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dietary preferences;
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typical daily eating habits;
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breakfast, lunch, dinner, snack and drink information;
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calorie, protein or food-tracking information;
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appetite information;
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food allergies or intolerances;
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supplement use;
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alcohol consumption;
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water intake;
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eating-out or takeaway frequency;
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previous diet attempts;
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barriers such as cravings, hunger, emotional eating, social events, poor sleep, time, stress, motivation or consistency.
Health, injury and wellbeing information
To provide appropriate coaching and assess whether our service is suitable, we may collect health-related information including:
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previous injuries;
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current injuries, pain or physical limitations;
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affected body areas;
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whether an injury or limitation affects exercise;
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medication use;
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what medication is prescribed for;
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diagnosed hormonal conditions;
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PCOS;
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pregnancy or postpartum status;
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perimenopause or menopause status;
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period regularity;
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hormonal contraception;
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fatigue or low energy;
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libido or erectile issues;
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digestion-related symptoms such as bloating;
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mood swings;
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cramps;
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sleep duration;
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sleep quality;
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sleep routine;
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sleep issues such as snoring, sleep apnoea, shift work, screen time, caffeine, stress or family commitments;
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stress levels;
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lifestyle pressures;
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health improvements you are looking for, such as more energy, improved fitness, better sleep, reduced pain, improved blood markers, mobility, confidence or mental wellbeing.
Some of this information may be classed as health information or special category data under UK data protection law.
Client progress information
If you become a client, we may collect:
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check-in responses;
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progress updates;
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weight updates;
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body measurements;
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progress photos, where provided;
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food photos, where provided;
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training updates;
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step counts or activity data, where provided;
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client feedback;
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messages sent by WhatsApp, email, phone, social media, or other communication channels;
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notes required to support your coaching.
Payment and transaction information
If you purchase from us, we may collect transaction-related information such as:
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your name;
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email address;
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payment status;
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purchase history;
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invoice or receipt information;
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service purchased.
We do not intend to directly store full card details. Payments may be processed by third-party payment providers such as PayPal or other payment processors used in the future.
Website, analytics and advertising information
Our website is hosted on Wix. We may collect technical and usage information such as:
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IP address;
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device type;
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browser type;
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approximate location;
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pages visited;
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time spent on the website;
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referral source;
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interactions with website content;
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cookie or tracking preferences.
We may in the future use analytics, advertising, or tracking tools from platforms such as Google, Meta/Facebook, Instagram, TikTok, Google Ads, Google Analytics or similar platforms.
Where legally required, non-essential cookies or advertising tracking will only be used with appropriate notice or consent.
3. How we collect personal information
We may collect personal information when you:
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visit kickass.health;
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complete our questionnaire hosted through Tally;
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submit a form;
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contact us by email, WhatsApp, phone, social media, or direct message;
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book or attend a call;
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purchase a service or product;
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take part in coaching;
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send check-ins, progress updates, photos or messages;
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interact with our social media pages or adverts;
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provide a testimonial, review, photo or case study.
Our website itself may not directly collect detailed questionnaire information. The questionnaire is hosted through Tally, and the data submitted through that questionnaire is stored with Tally and accessed by Kickass.health for the purposes described in this Privacy Policy.
4. Why we use your personal information
We use personal information for the following purposes:
To respond to enquiries
We use contact details and messages to respond when you contact us, ask questions, request information, or enquire about coaching.
To assess suitability for coaching
We use questionnaire information to understand your goals, needs, health considerations, lifestyle, preferences and any potential risks.
Most people may be suitable for some form of coaching because we offer a wide range of support. However, we may decline, pause, adapt or recommend professional medical input if your answers suggest a serious cause for concern or if our service may not be appropriate for your circumstances.
To provide personalised coaching and support
We use your information to create, adapt and provide nutrition, training, fitness, lifestyle, habit, supplement and behaviour-change support.
This may include personalised plans, check-ins, phone calls, WhatsApp support, progress reviews, adjustments, guidance and accountability.
To manage client relationships
We use your information to manage your client journey, keep relevant notes, communicate with you, provide support, track progress, manage appointments, and deliver the services you have requested.
To process payments and keep records
We may use transaction information to process payments, provide receipts, manage purchases, maintain accounting records and comply with legal, tax or financial obligations.
To improve our services
We may use information from enquiries, questionnaire responses, feedback, client outcomes, website usage and communication to improve our services, website, coaching process, questionnaire, client experience and business operations.
Where possible, we may use anonymised or aggregated information for this purpose.
To send marketing communications
We may send marketing emails, newsletters, offers, updates or educational content in the future.
Where required, we will only send marketing communications with your consent. You will be able to unsubscribe or opt out of marketing communications.
To use testimonials, results or progress photos
We will only use identifiable testimonials, client results, progress photos, screenshots, reviews or case studies where we have your consent.
You can withdraw consent for future use of your testimonial or image by contacting us. If the material has already been published, we will take reasonable steps to remove it from platforms we control, although we may not be able to remove copies already shared, saved, indexed, reposted or archived by others.
To protect our business, clients, and legal rights
We may use personal information where necessary to protect our business, enforce policies, prevent misuse, manage disputes, respond to legal requests, keep appropriate records, or establish, exercise or defend legal claims. regulatory or other obligations.
5. Our lawful bases for using personal information
We only use personal information where we have a lawful basis to do so.
Depending on the situation, we may rely on one or more of the following lawful bases:
Consent — Article 6(1)(a) UK GDPR
We may rely on consent where you choose to provide certain information, opt in to marketing, submit health-related questionnaire information, or agree to the use of testimonials, progress photos or case studies.
Where we rely on consent, you can withdraw consent at any time. Withdrawing consent will not affect processing that happened before consent was withdrawn.
If you withdraw consent for us to use health, fitness, nutrition, lifestyle or questionnaire information, we may no longer be able to provide personalised coaching or continue supporting you safely.
Contract — Article 6(1)(b) UK GDPR
We may process your personal information where it is necessary to take steps before entering into a contract with you, or to provide services you have purchased or requested.
Legitimate interests — Article 6(1)(f) UK GDPR
We may process personal information where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.
This may include responding to enquiries, improving services, managing client relationships, keeping business records, preventing misuse, and protecting our legal position.
Legal obligation — Article 6(1)(c) UK GDPR
We may process personal information where necessary to comply with legal, tax, accounting, regulatory or other obligations.
6. Special category health data and Article 9 UK GDPR
Some of the information we collect may be classed as special category data under UK data protection law. This is because it may relate to your health, injuries, medication, allergies, hormonal health, pregnancy or postpartum status, physical limitations, wellbeing, sleep, stress, nutrition, lifestyle, or other sensitive health-related matters.
Under UK GDPR, we need both:
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a lawful basis under Article 6 UK GDPR for using your personal information; and
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a separate special category condition under Article 9 UK GDPR where we use special category data.
For health-related and sensitive questionnaire information, we generally rely on:
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Article 6(1)(a) UK GDPR — consent, where you choose to provide the information to us; and
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Article 9(2)(a) UK GDPR — explicit consent, where the information includes special category health-related data.
We collect and use this information to assess your suitability for coaching, understand your goals and circumstances, tailor your nutrition, training, lifestyle, habit and supplement support, manage safety considerations, and provide the service you have requested.
You do not have to provide health-related or sensitive information. However, if you choose not to provide relevant information, or if you withdraw your explicit consent, we may be unable to assess your needs properly, personalise your plan, or provide coaching safely.
You can withdraw consent at any time by contacting:
Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
7. Adults only - 18+
Kickass.health is intended for adults aged 18 and over.
We do not knowingly provide coaching services to anyone under the age of 18.
By completing our questionnaire, contacting us about coaching, purchasing a service, or becoming a client, you confirm that you are aged 18 or over.
If we become aware that we have collected personal information from someone under 18, we will take reasonable steps to delete or restrict that information unless we have a lawful reason to retain it.
Our Privacy Promise
Here are a few important things to know
We only collect what we need
We only ask for information that helps us assess your needs, provide suitable coaching, and improve our services.
Your information is protected
We respect your privacy and use reasonable safeguards to help keep your personal information secure.
You can contact us with privacy questions
If you have any questions or requests about your personal information, contact us at
hello@kickass.health
8. Who has access to your information
Currently, personal information submitted to Kickass.health is accessed by the Founder & CEO.
In the future, if Kickass.health works with additional coaches, staff, contractors or support providers, relevant information may be shared with the coach or team member directly involved in supporting you.
Access will be limited to people who need the information to provide services, manage your support, maintain records, or carry out legitimate business functions.
We do not sell your personal information.
9. Third-party platforms and service providers
We may use third-party platforms and providers to run our website, questionnaire, communications, payments, storage, marketing, analytics and coaching support.
These may include:
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Wix, for website hosting;
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Tally, for questionnaire collection;
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WhatsApp, for client and enquiry communication;
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Google Drive, Google Sheets, Google Docs, Gmail or other Google services, for storage, documents, records and business administration;
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PayPal or other payment processors, for payments;
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Meta/Facebook, Instagram, TikTok, Google Ads, Google Analytics or similar platforms, for future analytics, advertising or marketing;
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fitness, nutrition or tracking apps such as MyFitnessPal or similar tools, where relevant and agreed.
These third parties may process your personal information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party platforms you use.
Where we use third-party service providers to process personal information on our behalf, we aim to use reputable providers and appropriate safeguards.
10. International data transfers
Kickass.health is based in the UK, but some of the platforms we use may process or store personal information outside the UK.
For example, website hosting, questionnaire platforms, cloud storage, analytics tools, advertising platforms, payment processors, messaging services, or fitness apps may involve international processing.
Where personal information is transferred outside the UK, we aim to rely on appropriate safeguards where required by data protection law, such as adequacy regulations, standard contractual clauses, UK international data transfer agreements, or other lawful transfer mechanisms.
11. How long we keep personal information
We only keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining records, complying with legal obligations, resolving disputes, and protecting our legal position.
Our expected retention approach is:
Enquiry and questionnaire data from non-clients
We may retain enquiry and questionnaire information from people who do not become clients for up to 24 months after the last interaction, unless a longer period is needed to handle a query, complaint, legal issue, safety concern, or business record requirement.
Active client data
We keep relevant client information while you are an active client so we can provide coaching and support.
Former client data
We may retain former client records for up to 6 years after the end of the client relationship, where reasonably necessary for legal, tax, accounting, insurance, safeguarding, dispute-resolution or business-record purposes.
Health-related coaching information
Health, injury, medication, lifestyle and coaching information may be retained as part of your client record where necessary to evidence the support provided, manage risk, respond to future queries, or protect our legal position.
Payment and accounting records
Payment, invoice and transaction records may be retained for up to 6 years or longer where required by tax, accounting or legal obligations.
Testimonials, reviews and progress photos
Testimonial consent records may be kept for as long as the testimonial, review, progress photo or case study is being used, plus a reasonable period afterwards to evidence consent and manage legal or reputational risk.
If you withdraw consent for future use of a testimonial or image, we will take reasonable steps to stop using it on platforms we control.
Marketing information
Marketing contact information may be kept until you unsubscribe, withdraw consent, or we no longer need it for marketing purposes.
We may delete, anonymise or restrict information earlier where it is no longer needed.
12. How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These steps may include:
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limiting access to people who need the information;
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using password-protected accounts;
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using reputable third-party platforms;
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storing information in controlled systems;
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reviewing access as the business grows;
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sharing client information only on a need-to-know basis;
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taking care when communicating sensitive information over email, WhatsApp or other channels.
No online system, messaging platform, email account or cloud service can be guaranteed to be completely secure. You are responsible for taking care when sharing sensitive information and for keeping your own devices, email accounts and messaging apps secure.
13. WhatsApp, phone and messaging
We may use WhatsApp, phone calls, email, social media messages or other communication channels to respond to enquiries and provide coaching support.
Please be aware that messages sent through third-party platforms are also subject to the privacy policies and security practices of those platforms.
You should avoid sending highly sensitive information by WhatsApp, social media or unsecured channels unless you are comfortable doing so.
If you prefer a specific communication method, please tell us.
14. Marketing, advertising and analytics
We may in the future use email marketing, newsletters, paid advertising, retargeting, analytics, pixels or similar tools through platforms such as Google, Meta/Facebook, Instagram, TikTok or other providers.
These tools may collect information about website visits, advert interactions, device information, approximate location, browsing behaviour, or engagement with our content.
Where required, we will provide cookie notices, consent options, unsubscribe options or other controls.
You can usually control cookies through your browser settings and advertising preferences through the relevant platform settings.
We will not knowingly use special category health information for advertising or retargeting unless we have a lawful basis, an Article 9 condition where required, and any necessary consent under applicable law.
15. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
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make the website function properly;
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remember preferences;
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understand website usage;
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improve performance;
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support analytics;
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support future advertising or retargeting.
Essential cookies may be used because they are necessary for the website to work.
Non-essential cookies, such as analytics or advertising cookies, will be handled in line with applicable consent requirements where required.
A separate Cookie Policy or cookie banner may provide more detailed information about the cookies used on the website.
16. Your data protection rights
Depending on your location and applicable law, you may have rights in relation to your personal information.
These may include the right to:
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access the personal information we hold about you;
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ask us to correct inaccurate or incomplete information;
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ask us to delete your information;
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ask us to restrict how we use your information;
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object to certain uses of your information;
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withdraw consent where processing is based on consent;
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request a copy of your information in a portable format;
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complain to the UK Information Commissioner’s Office.
To make a request, contact:
We may need to verify your identity before responding to certain requests.
We will respond to requests in line with applicable data protection law.
17. Deleting your information
You can ask us to delete your personal information.
We will comply where required by law. However, we may need to retain certain information where we have a lawful reason to do so, such as:
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complying with legal, tax or accounting obligations;
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maintaining payment or transaction records;
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resolving disputes;
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protecting our legal position;
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keeping records of consent or withdrawal of consent;
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preventing misuse or fraud;
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evidencing the services provided.
Where we cannot delete information immediately, we may restrict its use where appropriate.
18. Accuracy of information
You are responsible for providing accurate and up-to-date information.
This is especially important where your information relates to health, medication, allergies, pregnancy, injuries, pain, physical limitations, sleep, stress, diet, alcohol, supplements or other matters that could affect your coaching.
Please tell us if your information changes during your relationship with Kickass.health.
19. Medical and emergency information
Kickass.health is not a medical service and does not provide emergency support.
Information you provide to us is used for coaching, lifestyle, fitness and nutrition support. It is not a substitute for advice from a doctor, dietitian, pharmacist, physiotherapist, psychologist or other qualified healthcare professional.
If you have a medical emergency or urgent health concern, contact the emergency services or an appropriate healthcare professional.
20. Links to other websites and platforms
Our website, messages, resources or social media content may link to third-party websites, apps, tools or platforms.
We are not responsible for the privacy practices, content or security of third-party websites or platforms. You should review their privacy policies before providing personal information.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on our website with the updated date shown at the top.
If we make significant changes, we may take reasonable steps to bring those changes to your attention, such as by updating the website, contacting clients, or asking for renewed consent where appropriate.
22. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.
ICO website: ico.org.uk