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Terms of Service

Last updated: 23-06-2026
 

These Terms of Service explain the rules that apply when you use the Kickass.health website, complete our questionnaire, contact us, purchase from us, access our content, or use our coaching services.


Please read these Terms carefully before using our website or purchasing any service.


By using our website, submitting a questionnaire, booking a call, purchasing a service, or taking part in coaching, you agree to these Terms.

1. About Kickass.health

Kickass.health is an online health, fitness, nutrition and lifestyle coaching brand based in the United Kingdom.

 

We are not currently registered as a limited company.

 

For questions about these Terms, contact us at:

 

Email: hello@kickass.health
Website: kickass.health

 

In these Terms, “Kickass.health”, “we”, “us” and “our” mean the person or business operating Kickass.health.

“You” and “your” mean the person using our website, completing our questionnaire, purchasing from us, or receiving our services.

2. Who our services are for

Kickass.health is intended for adults aged 18 and over.

 

You must not use our coaching services, complete our questionnaire, or purchase from us if you are under 18.

 

By using our services, you confirm that you are aged 18 or over.

 

We reserve the right to refuse, cancel, suspend or terminate access to our services if we believe you are under 18 or if we cannot reasonably verify your age.

3. Our services

Kickass.health may offer services including:

  • online coaching;

  • nutrition guidance;

  • training plans;

  • fitness plans;

  • lifestyle coaching;

  • habit coaching;

  • supplement guidance;

  • progress check-ins;

  • phone calls;

  • WhatsApp support;

  • digital products;

  • guides, resources, templates or educational materials;

  • personalised plans;

  • maintenance support;

  • other related health, fitness, nutrition and lifestyle services.

 

The exact services included in your package will be explained before you purchase or agree to proceed.

 

Your order, package page, invoice, proposal, message confirmation, or written agreement may set out:

  • what is included;

  • what is not included;

  • the price;

  • payment schedule;

  • programme length;

  • billing period;

  • number or frequency of check-ins;

  • number or frequency of calls;

  • support channels;

  • cancellation terms;

  • any minimum commitment period.

 

If there is any inconsistency between these Terms and a specific written package agreement, the specific written package agreement will apply to the extent of that inconsistency.

4. Not medical advice

Kickass.health is not a medical service.

 

We do not provide medical advice, diagnosis, treatment, prescriptions, therapy, emergency support, or clinical care.

 

Our services are for general health, fitness, nutrition, lifestyle, habit and educational support only.

 

Our services are not a substitute for advice from a doctor, dietitian, pharmacist, physiotherapist, psychologist, therapist, or other qualified healthcare professional.

 

You should speak to an appropriate healthcare professional before starting any nutrition, exercise, weight-loss, weight-gain, supplement, or lifestyle programme, especially if you:

  • have a medical condition;

  • take prescription or over-the-counter medication;

  • are pregnant, postpartum, perimenopausal or menopausal;

  • have PCOS, hormonal conditions, diabetes, heart problems, blood pressure issues, sleep apnoea, chronic pain, or other health concerns;

  • have a history of eating disorders or disordered eating;

  • have injuries, pain, mobility limitations or physical restrictions;

  • have allergies or intolerances;

  • experience dizziness, chest pain, fainting, severe shortness of breath, unusual pain, or concerning symptoms during exercise.

 

If you experience any concerning symptoms, you should stop the relevant activity and seek medical advice.

 

If you have a medical emergency, contact emergency services immediately.

5. Suitability for coaching

Most people may be suitable for some form of coaching because Kickass.health offers a range of support.

 

However, we may refuse, pause, adapt, or stop providing services if we believe:

  • our service is not appropriate for your needs;

  • your questionnaire responses raise a serious concern;

  • you may need medical, psychological, dietetic, physiotherapy, or other professional support;

  • your goals appear unsafe, unrealistic, harmful, or outside our scope;

  • continuing coaching may create a risk to your health, wellbeing, or safety;

  • you provide inaccurate, incomplete, misleading or concerning information;

  • you behave inappropriately, abusively, dishonestly, or unlawfully.

 

If needed, we may recommend that you seek clearance or support from an appropriate healthcare professional before continuing.

6. Your responsibilities

You are responsible for:

  • providing accurate and complete information;

  • keeping us updated if your health, medication, injury status, pregnancy status, allergies, symptoms or circumstances change;

  • deciding whether to follow any guidance provided;

  • seeking medical advice where appropriate;

  • exercising safely and within your ability;

  • stopping any activity that causes pain, distress, illness or concerning symptoms;

  • following any safety instructions given;

  • using your own judgement;

  • attending calls or check-ins on time;

  • communicating respectfully;

  • complying with these Terms.

 

You understand that results depend on many factors, including your starting point, consistency, adherence, health, genetics, sleep, stress, lifestyle, medication, training history, nutrition, and other circumstances outside our control.

7. No guaranteed results

We do not guarantee:

  • weight loss;

  • weight gain;

  • fat loss;

  • muscle gain;

  • strength increases;

  • fitness improvements;

  • health improvements;

  • improved blood markers;

  • pain reduction;

  • improved sleep;

  • body transformation;

  • maintenance of results;

  • results within any particular timeframe.

 

Any examples, testimonials, progress photos, case studies, or client stories are individual experiences only. They are not guarantees, promises, predictions, or representations that you will achieve the same or similar results.

Quick Summary

Here are a few important things to know

For informational purposes

Here are a few important things to know

Not a substitute for medical advice

Here are a few important things to know

Acceptance of terms

Here are a few important things to know

8. Nutrition, supplements and medication

Any nutrition or supplement guidance is provided for general educational and coaching purposes only.

 

We do not prescribe medication, adjust medication, diagnose deficiencies, treat medical conditions, or provide clinical nutrition advice.

 

You should speak to a qualified healthcare professional before starting, stopping, or changing any medication, supplement, diet, fasting approach, or exercise programme, especially if you have a medical condition or take medication.

 

You are responsible for checking food labels, allergens, ingredients, supplement warnings, contraindications, and suitability for your circumstances.

 

We are not responsible for allergic reactions, intolerances, adverse reactions, medication interactions, or health issues caused by foods, supplements, products, or actions you choose to take.

9. Calls, check-ins and communication

Depending on your package, support may be provided by phone, WhatsApp, email, form submissions, documents, messages, or other agreed channels.

 

We aim to respond within a reasonable time, but we do not guarantee instant responses unless expressly agreed in writing.

 

WhatsApp or message support is not emergency support and should not be used for urgent medical, mental health, or safety concerns.

 

If your package includes calls or check-ins, you are responsible for attending on time and providing any required information before the session.

 

Unless agreed otherwise:

  • you must give at least 24 hours notice to cancel or reschedule a call;

  • if you miss a call or provide late notice, the call may be treated as used;

  • if you are more than 15 minutes late, the call may be treated as missed;

  • unused calls or check-ins may not roll over unless agreed in writing.

 

We may reschedule calls or check-ins where reasonably necessary due to illness, emergencies, availability, technical issues, or circumstances outside our control.

10. Payments and pricing

Prices will be shown or agreed before you purchase.

 

Unless agreed otherwise, payment must be made before services begin.

 

We may use PayPal or other third-party payment processors. Payment providers may have their own terms, privacy policies, fees, processing times and dispute procedures.

 

You agree to provide accurate payment and billing information.

 

If a payment fails, is reversed, disputed, charged back, or overdue, we may pause or stop your access to services until the issue is resolved.

 

We may change our prices at any time, but price changes will not affect services you have already paid for unless your package, subscription, or agreement allows for changes and you are given appropriate notice.

11. Subscriptions, rolling plans and recurring payments

If you purchase a subscription, rolling plan, or recurring service, the minimum term, billing frequency, renewal date and cancellation method will be explained before purchase.

 

Unless stated otherwise, recurring services continue until cancelled in accordance with the relevant cancellation terms.

 

You are responsible for cancelling before the next billing date if you do not want to continue.

 

Cancelling a subscription stops future billing; it does not automatically create a refund for services already delivered, work already completed, access already provided, or billing periods already started, except where required by law.

12. Consumer cancellation rights

If you are a consumer buying online, by phone, by message, or at a distance, you may have a legal right to cancel within 14 days without giving a reason.

 

For service contracts, the 14-day cancellation period usually starts the day after the contract is agreed.

 

To cancel during the cooling-off period, you must clearly tell us that you wish to cancel by contacting:

hello@kickass.health

 

You may use the cancellation form at the end of these Terms, but you do not have to.

 

If you cancel validly within the cooling-off period, we will refund any amount due to you within 14 days, subject to any lawful deduction for services already provided at your request.

13. Starting services during the 14-day cancellation period

If you ask us to start providing services during the 14-day cancellation period, you agree that we may begin work before the cancellation period ends.

 

This may include reviewing your questionnaire, assessing suitability, creating or adapting a plan, providing coaching, sending resources, giving support, holding calls, or providing check-ins.

 

If you then cancel during the 14-day cancellation period, you may need to pay a reasonable and proportionate amount for the services provided up to the point you cancel.

 

If the service has been fully performed during the cancellation period at your request, and you acknowledged that you would lose the right to cancel once the service was fully performed, you may lose your right to cancel.

 

We may ask you to confirm this separately before we begin providing services during the 14-day cancellation period.

14. Digital products and immediate access content

If you purchase digital content, such as downloadable guides, templates, resources, plans, documents, videos, or other digital materials, you may have a 14-day cancellation right unless you request immediate access.

 

If you request immediate access to digital content during the 14-day cancellation period and acknowledge that you will lose your cancellation right, you may lose the right to cancel once access begins.

 

We may ask you to confirm this separately before giving immediate access to digital content.

21. Website content

The information on our website is provided for general information only.

 

We try to keep information accurate and up to date, but we do not guarantee that website content is complete, current, error-free, suitable for your circumstances, or available at all times.

 

We may update, remove, suspend or change website content at any time.

22. Service changes and availability

We may update, improve, change, suspend or withdraw parts of our services where reasonably necessary.

 

This may happen due to business changes, availability, platform changes, legal requirements, technical issues, safety concerns, illness, or circumstances outside our control.

 

If a material change affects a paid service you have already purchased, we will act reasonably and try to provide a suitable alternative, reschedule, credit, or refund where appropriate.

20. Third-party platforms, apps and tools

We may use or recommend third-party platforms, apps or tools, such as WhatsApp, Wix, Tally, Google Drive, Google Docs, Google Sheets, PayPal, MyFitnessPal, social media platforms, fitness trackers, food-tracking apps, video-call tools, or other services.

 

Third-party platforms are controlled by their own providers and may have their own terms, privacy policies, charges, limitations, outages or data practices.

 

We are not responsible for third-party platforms, apps, content, availability, errors, security, decisions, charges or policies.

 

You are responsible for deciding whether to use any third-party app, platform, product or service.

19. Your content, photos and testimonials

You may provide content to us, such as messages, check-ins, reviews, progress updates, photos, food photos, training videos or testimonials.

 

You confirm that any content you provide is accurate, lawful, and does not infringe anyone else’s rights.

 

We will only use identifiable testimonials, progress photos, reviews, screenshots or case studies for marketing with your consent.

 

If you give consent, we may use the agreed material on our website, social media, advertising, emails, or other marketing channels.

 

You may withdraw consent for future use by contacting us. If material has already been published, we will take reasonable steps to remove it from platforms we control, but we may not be able to remove copies already saved, shared, reposted, indexed, archived or used by third parties.

23. Our responsibility to you

We will provide services with reasonable care and skill.

 

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

 

Subject to the above, we are not responsible for:

  • results not achieved;

  • losses caused by inaccurate, incomplete or outdated information provided by you;

  • your failure to seek medical or professional advice;

  • your failure to follow safety instructions;

  • choices you make based on our general educational content;

  • injury, illness or adverse effects caused by activities, foods, supplements, products or actions you choose to take;

  • third-party platforms, apps, tools, products or services;

  • loss of income, loss of opportunity, loss of profit, business losses or indirect losses;

  • events outside our reasonable control.

 

If we are liable to you for any loss, our liability will be limited to the amount you paid for the specific service giving rise to the claim, unless the law does not allow us to limit liability in that way.

24. Events outside our control

We are not responsible for delay or failure to provide services caused by events outside our reasonable control.

 

This may include illness, emergencies, internet outages, platform failures, payment provider issues, cyber incidents, changes in law, natural events, strikes, supply issues, or other circumstances we

could not reasonably prevent.

 

Where this happens, we will try to contact you and take reasonable steps to reduce the impact.

15. Refunds outside the cooling-off period

Outside any legal cooling-off rights, refunds are not guaranteed.

 

Refunds may not be available where:

  • coaching has started;

  • a personalised plan has been created;

  • questionnaire review or suitability assessment has taken place;

  • calls, check-ins or support have been provided;

  • digital content has been accessed or delivered;

  • a billing period has started;

  • you have changed your mind after the cooling-off period;

  • you have not used the service;

  • you did not achieve the result you hoped for;

  • you failed to follow the plan or provide required information;

  • you breached these Terms.

 

This does not affect your statutory rights.

 

If something has gone wrong with the service, please contact us so we can try to resolve the issue fairly.

16. Pausing, cancelling or ending coaching

You may ask to pause, cancel or end coaching by contacting us.

 

Whether a pause is available depends on your package and our availability.

 

We may pause, cancel or end coaching if:

  • you do not pay on time;

  • you do not provide information needed to deliver the service;

  • you repeatedly miss calls, check-ins or agreed actions;

  • you behave abusively, threateningly, dishonestly or inappropriately;

  • you misuse our content, brand, services or communication channels;

  • we believe continuing would be unsafe or inappropriate;

  • you breach these Terms;

  • circumstances outside our control prevent us from continuing.

 

If we end coaching because of your breach, you may not be entitled to a refund except where required by law.

 

If we end coaching for reasons not caused by you, we will act fairly and may provide a reasonable refund for any paid services not yet delivered.

17. Client behaviour and acceptable use

You agree not to:

  • misuse our website, forms, services, content or communication channels;

  • provide false, misleading or incomplete information;

  • harass, threaten, abuse or discriminate against us, coaches, contractors or other clients;

  • copy, share, sell, upload, publish or distribute our materials without permission;

  • use our content for commercial purposes without written consent;

  • attempt to access systems, accounts or data without permission;

  • interfere with the website or services;

  • use our services for unlawful purposes.

 

We may remove access to services, content or communication channels if you breach this section.

18. Intellectual property

All content created or provided by Kickass.health belongs to us or our licensors unless stated otherwise.

 

This includes:

  • coaching materials;

  • plans;

  • templates;

  • guides;

  • PDFs;

  • worksheets;

  • videos;

  • images;

  • graphics;

  • website content;

  • copy;

  • branding;

  • logos;

  • frameworks;

  • questionnaires;

  • check-in structures;

  • educational resources.

 

You may use our materials for your own personal, non-commercial use only.

 

You must not copy, reproduce, share, sell, licence, publish, upload, distribute, edit, adapt, or create derivative works from our content without written permission.

 

If you breach this section, we may terminate your access and take appropriate action to protect our rights.

25. Complaints and disputes

If you are unhappy with any part of our service, please contact us first so we can try to resolve the issue.

 

Contact:

hello@kickass.health

 

Please include:

  • your name;

  • the service you purchased or enquired about;

  • what went wrong;

  • what outcome you are seeking;

  • any relevant evidence or communication.

 

We aim to respond within a reasonable time.

26. Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

Please read our Privacy Policy before submitting personal information or purchasing services.

27. Changes to these Terms

We may update these Terms from time to time.

 

The latest version will be published on our website with the updated date shown at the top.

 

The Terms in force at the time you purchase a service will usually apply to that purchase, unless a change is required by law or you agree to updated Terms.

28. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

 

If you are a consumer living in another part of the UK or another country, you may also have rights under the mandatory consumer laws of the place where you live.

 

The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you the right to bring proceedings elsewhere.

29. Cancellation form

You can cancel by emailing us at hello@kickass.health. You do not have to use this form, but you can if you wish.

 

To: Kickass.health
Email: hello@kickass.health

 

I hereby give notice that I cancel my contract for the following service:

 

Service purchased:
[Insert service name]

 

Ordered on:
[Insert date]

 

Name:
[Insert name]

 

Email address used to purchase/enquire:
[Insert email]

 

Reason for cancellation, optional:
[Insert reason]

 

Date:
[Insert date]

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